Terms of Service

 

Terms & Conditions

By using this website you agree to be bound by our Terms and Conditions.

These Terms and Conditions apply to the use of this Website (www.instyleseating.co.uk) and by accessing this Website and/or placing an order through a telephone sales advisor, you agree to be bound by the terms and conditions detailed below.

We strongly recommend that you fully read our Terms and Conditions before placing an order and if you require any further information or clarification on the information herein, please do not hesitate to contact us through any of the methods listed in the “Contact Us” page of this website. www.instyleseating.co.uk.1. Information about us

Information About Us

www.instyleseating.co.uk is a site owned and operated by Instyle Seating UK Limited (we). We are a limited company registered in England and Wales under company number 09467086 and our trading address is 17 Capitol Park, Capitol Way, Colindale, London NW9 0EQ. Our VAT number is 176 5198 71. You can contact us on 0208 205 8000 or at admin@instyleseating.co.uk

  • These terms and conditions apply to the use of this website at www.instyleseating.co.uk. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
  • Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.
  • The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

Information on the Website

Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.

  • Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions, or any part of them, at any time, including but not limited to, revisions and amendments to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our working methods or system's capabilities.

  • When browsing online remember:
  • The images of the Products on our site are for illustrative purposes only. Display models and samples are representative of the finished product. Although we have made every effort to display the colours and finishes accurately, goods are supplied on the understanding that there may be slight dye, shade and grain variations particularly with natural products, such as wood and leather. Your Products may vary slightly from those images.
  • Although we have made every effort to be as accurate as possible, because some of our Products are handmade, sizes, weights, capacities, dimensions and measurements indicated on our site are manufactured to perform within the appropriate industry measure tolerances.
  • The packaging of the Products may vary from that shown on images on our site.
  • Issues to consider

We will be delighted to answer any questions you may have before you place any order online or by telephone, but here are some things you might like to consider

  • Do I want to order any extra items such as a matching footstool or a chair at a later date? If so, please note that there might be slight colour shade variations and it is therefore best to order all the furniture you require at the same time.
  • Can access be gained easily for the furniture to be delivered? Are the doors wide enough; are there any awkward stairs, lifts or passageways?
  • Will the furniture fit into the room?

Our Frequently Asked Questions (FAQs) section will also cover any further concerns you may have.

Trade Marks

The trade marks, names, logos and service marks (collectively "trade marks") displayed on this website are registered and unregistered trade marks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.

External Links

External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.

Public Forums and User Submissions

The Website Owner is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -

  • defame abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
  • publish post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
  • post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner's and/or a third party's computer system and/or network;
  • violate any copyright, trade mark, other applicable UK or international laws or intellectual property rights of the Website Owner or any other third party;
  • submit contents containing marketing or promotional material which is intended to solicit business.
  • We have limited control over the contents any social media sites used by us and linked to from this site, such as our Facebook page. If you post content to those social media sites, please do so in a way that is fair and legal and does not damage our reputation or take advantage of it, or in such a way as to suggest the posting represents our views or any form of association, approval or endorsement on our part where none exists.

Our acceptable use policy below applies to your use of these social media sites, in addition to any policies of the owners of the social media sites.

Access website

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Specific Use

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

Warranties

The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, you or your company's personal information or material and information transmitted over our system.

Disclaimer of Liability

The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, you or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Comments or Questions

If you have any questions, comments or concerns arising from the website, the private policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.

Ordering from Us

You may order Products by following our online order process which includes the following key steps:

  • Choose the Products you wish to purchase;
  • You may now have the option of specifying bespoke elements of your Products, such as the fabric, colour(s), size and trim and other features;
  • Add the Products to your basket; you may be asked to confirm your postcode to check we can deliver to your area;
  • The indicative delivery price (and collection price) will be shown; this will be confirmed when you provide the delivery address. You may have the option of collecting the Product from us free of charge.
  • These prices exclude VAT and any applicable delivery costs, which will be added to the total amount due.
  • You can now choose whether to pay by PayPal or BACS payment
  • You will be asked to register your personal details, including your delivery address;
  • If you pay by bank transfer our details will be available at the Payment section
  • If you pay by PayPal, you will be asked to log into your PayPal account and follow the instructions;
  • Finally, you will be asked to place your order.
  • As part of our checkout process you will be given the opportunity to check your order and to correct any errors. You are able to correct errors in your order up to the point at which you click on ‘place your order’ on the final page of our ordering process by clicking on the ‘back’ button and correcting the relevant errors. Alternatively you can go back and remove the relevant Product from your online basket and begin the process again
  • After placing an order, you will receive an email from us acknowledging receipt. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm our acceptance of your order by email (Order Confirmation). The contract between us (Contract) will only be formed when we send you the Order Confirmation, not when you receive our acknowledgement.

We do not file details of your order for you to access and you should therefore save or print a copy of these terms and conditions which are made available to you before clicking on ‘place your order’. You should also save and print a copy of the acknowledgement of order email and the Order Confirmation you receive from us. The Contract will relate only to those Products whose order we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the order of those Products has been confirmed in a separate Order Confirmation.

  • We may refuse to accept an order: where goods are not available; where we cannot obtain authorisation for your payment; if there has been a pricing or product description error; or if you do not meet any eligibility criteria set out in our terms and conditions.

All Contracts are concluded in English.

Goods and Pricing

  • Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from us correspond to the actual Goods, we are not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether.
  • The images of the Products on our site are for illustrative purposes only. Display models and samples are representative of the finished product. Although we have made every effort to display the colours and finishes accurately, goods are supplied on the understanding that there may be slight dye, shade and grain variations particularly with natural products, such as wood and leather. Your Products may vary slightly from those images.
  • Although we have made every effort to be as accurate as possible, because some of our Products are handmade, sizes, weights, capacities, dimensions and measurements indicated on our site are manufactured to perform within the appropriate industry measure tolerances.
  • The packaging of the Products may vary from that shown on images on our site.
  • Where appropriate, you may be required to select the required [size] [model] [colour] [number] [other features] of the Goods that you are purchasing.
  • The price of any Products will be as quoted on our site from time to time or over the telephone to you, except in cases of obvious error. These prices exclude VAT and any applicable delivery costs, which will be added to the total amount due.

Our site contains a large number of Products. It is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

  • The price of the products will be the amount set out as per the order summary and correct at the time of ordering. The prices exclude VAT and any applicable delivery costs, which will be added to the total amount due. Payment for all Products must be made by PayPal or bank transfer.
  • Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery costs. You become the owner of the Goods you have ordered when they have been delivered to you. Once the Goods have been delivered to you, they are held at your risk and we will not be liable for their loss or destruction.
  • All pricing information on the Web Site is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary. . Prices are liable to change at any time, but changes will not affect orders for which we have already sent you an Order Confirmation.
  • In the event that prices are changed during the period between an orders being placed for Goods and processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price and option given to cancel your contract if you do not wish to pay the new price, but changes will not affect orders for which we have already sent you an Order Confirmation
  • All prices on the Web Site exclude VAT. VAT will be at prevailing. The prices exclude VAT and any applicable delivery costs, which will be added to the total amount due.

Delivery and Availability

All orders for Products are subject to availability. We will inform you as soon as possible if any Products you have ordered are not available and will not process your order for those Products.

Your order will be fulfilled within the relevant delivery lead time (in days or weeks) as notified to you by us. Please note however, that all delivery lead times quoted are approximate only. All delivery lead times start from the day the Contract is formed, which is when we send you the Order Confirmation.

In some circumstances, particularly where your Product is being made to order, delivery may be delayed through circumstances beyond our control and your Product will be delivered to you within any revised lead time notified to you by us, unless there are exceptional circumstances. We will, of course, make every effort to keep you informed of any changes to the expected delivery time.

Once your Product is ready for delivery you will be contacted to arrange a convenient time and date for delivery. Please ensure you have provided us with accurate contact details so we can deliver your order as quickly as possible.

All deliveries will be made to the delivery address provided by you when you originally place your order. In the event that you require the products to be delivered to an alternative delivery address to that stated in the order you must contact us either in writing or by telephone to notify us of this fact and provide the alternative delivery address. You may also be required to provide us with further personal identification (in such form as shall be requested by us) and we reserve the right to postpone delivery until such satisfactory documentation is provided.

On the day of delivery, please ensure that the delivery team can gain easy access to the room that your Product is going into. Please make sure that the area you want the Product placed is cleared. Upon purchasing products from Instyle Seating Online or over the Telephone, Customers are solely responsible for verifying building access and ensuring furniture dimensions are suitable for the property. The Instyle Seating Delivery Team will not be responsible for forcibly trying to make an item fit into the place of delivery, nor will they be held responsible for any damage to make an item fit into the place of delivery, nor will they be held responsible for any damage that could occur to the place of delivery or to the furniture itself as a result. In the event that the Instyle Seating delivery team have reasonable doubt as to the access to the property and suspect damage may be caused to the furniture by attempting delivery you will be asked to sign a disclaimer by which you agree by the terms above to take full responsibility for any accidental damage caused by attempting to forcibly deliver items, and agree that any damage caused will be accountable to yourself, and not a responsibility of Instyle Seating Ltd. Our delivery team will unpack the Product, place it in the room of your choice and remove all packing materials from your home and recycle wherever possible. Please inspect your Product carefully before signing for it. If your Product is faulty, please tell the driver who will be able to advise you on your options or call our dedicated number 0208 205 8000. Unfortunately, unless we offer a specific collection service for the particular Product in question, we are not able to take away your old furniture and you should make your own arrangements for this.

If your Product has to be redelivered, there may be an additional redelivery charge, which will be set out in the Order Confirmation and in our Delivery Guide. All redelivery charges will reflect our direct costs of redelivery and will be notified to customers in advance.

We will notify you by way of email or contact procedure when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.

Your Guarantee

We guarantee all goods supplied for a period of 12 months from the date of delivery in respect of faulty workmanship or materials. Your statutory rights are unaffected. We do not guarantee all goods supplied by third parties; we will only guarantee any work or installation that we have carried out.

If the Goods we deliver are not what you ordered or the delivery is of the incorrect quantity or, upon a reasonable inspection, it is clear the Goods have been damaged in transit, we shall have no liability to you unless you notify us in writing at our Contact Address of the problem within seven working days of the delivery of the Goods in question.

Cancellation and Returns Policy

  • If any Product has been delivered and you suspect that it is defective, please contact us straight away on our dedicated helpline 0208 205 8000. We will discuss with you whether it is most appropriate to repair or reject the Product. If it is a minor fault it is usually most appropriate to repair the Product under the warranty. If it is most appropriate to reject it, the Product will need to be returned. Once the Product has been returned, we will double-check to see if we can repair it under the warranty and if we can, we will discuss that option with you.
  • Any faulty or damaged items must be reported to us within a reasonable time of receipt, where we will offer an exchange on return of the goods with their original packaging intact. Any refund will be made in the form of the initial payment (i.e. PayPal, Cheque, Bank Transfer...)
  • If your defective Product cannot be repaired, we will let you know of any refund due to you as soon as possible. We will send you a refund of the Product price and delivery charge as soon as we can and in any event within 30 days of confirming a refund was due.
  • We will give you a new product for defective Products we cannot repair. We will also either collect the defective Product free of charge (we will aim to do that within 30 days) or refund the cost incurred by you in returning the item to us (if we cannot collect the Product).

Your rights under our usual warranty and your legal rights are not affected by this section.

Cancelling during the cooling off period

If you are a consumer you have a legal right to cancel the Contract and return the Product to us during the "cooling off period".

The "cooling off period" starts when we send you the Order Confirmation and ends on the expiry of the period of 7 working days beginning with the day after the day on which you receive the product. 'Working days' means Monday-Friday excluding public holidays.

You can return any product you have bought exclusively through our site/by telephone as long as (a) it has not been not made to order or (b) it is in (or can be restored to) the same physical state it was supplied in.

a)Made to order Products.

If we have made a Product bespoke and handmade to your specification we cannot accept any returns or exchanges unless the Product is defective. As such, once your order has been confirmed by us you will not have any right to cancel the Contract or return the Product after delivery unless it is defective. Please carefully consider your decision to place an order before doing so.

b)Products that by reason of their nature, cannot be returned

We cannot accept returns of a Product that is not in (or can be restored to) the same physical state it was supplied in. You must not use them, please take good care of them and ensure you keep the original packaging so they can be returned to us in a saleable condition. Should the items not be in a re-saleable condition, be used without our permission, or items with hygienic seals which have been broken we reserve the right to refuse a refund or deduct up to 25% off your refund.

To notify us of your decision to cancel during the cooling off period, either email us at admin@instyleseating.co.uk or write to us at Instye Seating UK Ltd, 11 Capitol Park, Capitol Way, Colindale, London NW9 0EQ. You will need to return your cancelled Products to us. We will pay for returning a Product if it is defective. You will pay our collection charge or (if we cannot collect the Product, the return costs) if the Product is not defective. We will process any refund due to you for the price of the product already paid, and the delivery charge if applicable as soon as we can and in any event within 30 days of the date of your cancellation notice. Please use a traceable method of posting as we cannot be responsible for any items lost in transit.

If your product is defective, please call us on 0208 205 8000 to discuss repair or other options.

Cancellation by us

We reserve the right to cancel the contract between us if:

  • We have insufficient stock /material to deliver the Products you have ordered
  • We do not deliver in your area
  • One or more of the Products you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our supplier.
  • If we do cancel your contract we will notify you by e-mail and will credit your account by any sum debited by us from your credit/debit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

How to return a Product

To return a Product please contact our dedicated helpline 0208 205 8000. If the Product is in the UK and within our standard delivery area, we will arrange to collect the Product from you. If it is not then we will make separate arrangements with you. Alternatively customers can return a Product themselves but must exercise reasonable care in doing so.

Taking care of the Product before it is returned

Any returned Product must be in the same condition in which you received it. You have a legal obligation to take reasonable care of the Product while it is in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Collection charges

Collection charges are applied on a case-by-case basis depending on the nature of the Product and where it is collected from. All collection charges will reflect our direct costs of collection and will be notified to customers in advance.

Customer Services

You may receive a maintenance guide with your Product which will provide you with information about how to care for your Product and what to do if there is a problem (Maintenance Guide). You can also download the Maintenance Guide at any time from our site. If you have any queries regarding your order you should refer to the Maintenance Guide in the first instance.

If you need to speak to us about your order prior to delivery having taken place or once delivery has taken place please use the contact us button via the website instyleseating.co.uk or telephone customer services team on 0208 205 2000 or by email at admin@instyleseating.co.uk

Registrations

  • To register with www.instyleseating.co.uk you must be over eighteen years of age.
  • Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
  • Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
  • We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

Information collected

Instyle Seating UK Ltd collects the details provided by you on registration, together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used.

We do not store credit card details and we do not share customer details with any 3rd parties.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use, which enables us to improve the service we provide.

By registering on our Website you consent to receive from us by e-mail, post telephone or SMS message details of special offers, sales and promotions that we may think may be of interest to you. Instyle Seating UK Ltd retains and uses your personal information to provide you with the best experience by providing you with a personalised service, and for internal administration and analysis.

Use of your information and your preferences

We will use your information to provide and personalise our service and to detect and prevent fraud. We will also use your contact details to communicate with you. We may use your information to send you offers and news about Instyle Seating UK Ltd products and services or those services of other carefully selected companies which be of interest to you. We may contact you by post, email or telephone for these purposes.

We like to hear your views to help us improve our service. From time to time, we may contact you by post, email, or telephone to ask your opinions. Again, if you do not want to be contacted for this purpose, please inform us at the point of sale.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Disclosures of your information

We will never pass your personal information to anyone else, except where we are required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf both in the UK and abroad. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

Applicable Law

These terms and conditions and the relationship between you and us shall be governed by and construed in accordance with the Law of UK and indianmart.co.uk and you agree to submit to the exclusive jurisdiction of the Courts of UK.