All orders for Products are subject to availability. We will inform you as soon as possible if any Products you have ordered are not available and will not process your order for those Products.
Your order will be fulfilled within the relevant delivery lead time (in days or weeks) as notified to you by us. Please note however, that all delivery lead times quoted are approximate only. All delivery lead times start from the day the Contract is formed, which is when we send you the Order Confirmation.
In some circumstances, particularly where your Product is being made to order, delivery may be delayed through circumstances beyond our control and your Product will be delivered to you within any revised lead time notified to you by us, unless there are exceptional circumstances. We will, of course, make every effort to keep you informed of any changes to the expected delivery time.
Once your Product is ready for delivery you will be contacted to arrange a convenient time and date for delivery. Please ensure you have provided us with accurate contact details so we can deliver your order as quickly as possible.
All deliveries will be made to the delivery address provided by you when you originally place your order. In the event that you require the products to be delivered to an alternative delivery address to that stated in the order you must contact us either in writing or by telephone to notify us of this fact and provide the alternative delivery address. You may also be required to provide us with further personal identification (in such form as shall be requested by us) and we reserve the right to postpone delivery until such satisfactory documentation is provided.
On the day of delivery, please ensure that the delivery team can gain easy access to the room that your Product is going into. Please make sure that the area you want the Product placed is cleared. Upon purchasing products from Instyle Seating Online or over the Telephone, Customers are solely responsible for verifying building access and ensuring furniture dimensions are suitable for the property. The Instyle Seating Delivery Team will not be responsible for forcibly trying to make an item fit into the place of delivery, nor will they be held responsible for any damage to make an item fit into the place of delivery, nor will they be held responsible for any damage that could occur to the place of delivery or to the furniture itself as a result. In the event that the Instyle Seating delivery team have reasonable doubt as to the access to the property and suspect damage may be caused to the furniture by attempting delivery you will be asked to sign a disclaimer by which you agree by the terms above to take full responsibility for any accidental damage caused by attempting to forcibly deliver items, and agree that any damage caused will be accountable to yourself, and not a responsibility of Instyle Seating Ltd. Our delivery team will unpack the Product, place it in the room of your choice and remove all packing materials from your home and recycle wherever possible. Please inspect your Product carefully before signing for it. If your Product is faulty, please tell the driver who will be able to advise you on your options or call our dedicated number 0208 205 8000. Unfortunately, unless we offer a specific collection service for the particular Product in question, we are not able to take away your old furniture and you should make your own arrangements for this.
If your Product has to be redelivered, there may be an additional redelivery charge, which will be set out in the Order Confirmation and in our Delivery Guide. All redelivery charges will reflect our direct costs of redelivery and will be notified to customers in advance.
We will notify you by way of email or contact procedure when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.